We take your personal data seriously. This Policy explains exactly what bigwin99 collects, why we collect it, how it's protected, and what your rights are under Philippine law.
Six core privacy commitments that govern every piece of personal information bigwin99 holds about you as a Filipino player on the Platform.
bigwin99 collects only the personal data required for account operation, KYC compliance, and payment processing. We do not gather additional data on the grounds that it might be useful in the future. Each data point has a defined purpose stated in this Policy.
Your data rights at bigwin99 are grounded in Republic Act No. 10173 (Data Privacy Act of 2012), the implementing rules enforced by the National Privacy Commission, and PAGCOR's data-related regulatory requirements. Philippine law applies in full.
bigwin99 does not and will not sell, rent, or trade your personal information to third-party marketing companies. Data shared with payment partners — GCash, PayMaya, BDO, BPI, Metrobank — is limited strictly to what each transaction requires.
All data transmitted between your browser or mobile device and bigwin99 servers is encrypted using SSL/TLS 256-bit protocols. Your login session, financial transactions, and personal details are protected from interception in transit at all times.
bigwin99 retains your data only as long as required by PAGCOR, AMLC, and Philippine tax regulations — typically five to seven years for transaction records. Data no longer required for legal or regulatory purposes is deleted securely and systematically.
You have the right to access, correct, delete, and port your personal data held by bigwin99. You may also object to certain processing activities and withdraw consent where consent is the legal basis. These rights are exercisable at any time via support.
This Privacy Policy describes how bigwin99 ("the Platform," "we," "us") collects, uses, stores, and shares personal data submitted by players and visitors in connection with bigwin99's online gaming services. This Policy applies to all personal information bigwin99 holds about you, regardless of the channel through which it was collected — website, mobile browser, live chat, or any other Platform interface. By registering a bigwin99 account or using the Platform, you acknowledge that you have read and understood this Policy. This Policy forms part of bigwin99's Terms and Conditions.
This Policy applies to all personal data processed by bigwin99 in connection with the operation of its online gaming platform at bigwin99.one, including all game verticals — live casino, slots, sports betting, bingo, arcade, and snooker — and all support and payment processing activities.
bigwin99 acts as the Personal Information Controller within the meaning of Republic Act No. 10173 (the Data Privacy Act of 2012) with respect to all personal data collected from registered players and Platform visitors based in the Philippines. Where bigwin99 engages third-party processors — such as payment gateways or game content providers — those entities act as Personal Information Processors subject to contractual obligations consistent with this Policy.
This Policy applies to individuals who:
bigwin99 collects personal data through a combination of direct submission by the player and automated technical collection during Platform use. The categories of data collected are described in the table below.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID type and number (e.g., passport, driver's licence, UMID, PhilSys ID) | KYC submission at verification |
| Contact Data | Philippine mobile number, email address, city or province of residence | Registration form |
| Financial Data | GCash number, PayMaya account, bank account name and number (BDO, BPI, Metrobank), transaction amounts and references | Deposit/withdrawal processing |
| Account Data | Username, hashed password, account balance history, login timestamps, session activity log | Automated — Platform systems |
| Gaming Data | Game history, bet amounts, wins and losses, bonus usage, active promotions, RTP data per session | Automated — game engines |
| Technical Data | IP address, device type, operating system, browser type, referring URL, approximate geolocation | Automated — web server logs |
| Communications Data | Live chat transcripts, support email exchanges, survey responses | Support interactions |
bigwin99 does not collect sensitive personal information as defined under the Data Privacy Act — such as health records, political views, or biometric data — except where a Philippine government ID submitted for KYC incidentally contains such information, which is processed solely for identity verification and is not used for any other purpose.
bigwin99 processes your personal data on the following legal bases, consistent with the Data Privacy Act of the Philippines:
bigwin99 uses personal data for the specific purposes described below. Data is not used for any purpose incompatible with these stated uses without renewed notification and, where required, consent.
bigwin99 does not sell, rent, or trade your personal data. Sharing occurs only in the following defined circumstances, and always subject to appropriate safeguards:
bigwin99 will never share your personal data with third-party marketing companies, data brokers, or any entity for commercial purposes unrelated to your use of the bigwin99 Platform.
bigwin99 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, and understand how the site is used. The following cookie categories are in use:
bigwin99 does not use third-party advertising cookies or behavioural profiling cookies that track your activity across other websites. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to log in and use the Platform.
bigwin99 retains personal data for the minimum period required to fulfil the purpose for which it was collected and to comply with applicable legal and regulatory obligations:
At the end of the applicable retention period, bigwin99 securely deletes or anonymises your personal data so that it can no longer be linked to you as an individual. Anonymised statistical data may be retained indefinitely for aggregate platform analytics.
bigwin99 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:
In the event of a personal data breach affecting your information, bigwin99 will notify the National Privacy Commission within 72 hours of breach discovery where required and will notify affected players within a reasonable timeframe by email or Platform notification.
bigwin99's primary data processing infrastructure is located within facilities subject to Philippine jurisdiction. Certain game content providers and technical service providers may process anonymised or pseudonymised data outside the Philippines — for example, game server logs processed in Singapore or Hong Kong — where those jurisdictions provide an adequate level of data protection under Philippine standards.
Where personal data is transferred internationally, bigwin99 ensures that such transfers comply with the Data Privacy Act of the Philippines, including by entering into appropriate data processing agreements with overseas processors. Your personally identifiable data — including your Philippine mobile number, ID details, and financial account information — is not routinely stored outside the Philippines.
As a Philippine data subject, you have the following rights in relation to personal data held by bigwin99. These rights may be exercised by contacting bigwin99 support as described in Section 14:
Obtain confirmation of whether bigwin99 holds data about you and receive a copy of that data in a readable format.
Request correction of inaccurate or incomplete personal data bigwin99 holds about you.
Request deletion of your data where it is no longer required for its stated purpose and where no legal retention obligation applies.
Object to processing carried out on the basis of legitimate interests, including direct marketing, at any time.
Receive your personal data in a structured, machine-readable format for transfer to another service where technically feasible.
Withdraw consent for marketing communications or other consent-based processing at any time without penalty.
bigwin99 will respond to data rights requests within thirty (30) days of receipt. Complex requests may require up to sixty (60) days, in which case bigwin99 will notify you of the extended timeline within the initial 30-day window. Identity verification is required before any rights request is actioned.
If you believe bigwin99 has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph) at any time, independent of any complaint raised with bigwin99 directly.
bigwin99 is strictly prohibited from allowing persons under the age of twenty-one (21) years to register or engage in real-money gaming on the Platform, as mandated by PAGCOR. The Platform does not knowingly collect personal data from individuals below the age of 21.
If bigwin99 determines, through KYC verification or other means, that personal data has been submitted by a person below the legal gaming age, that account will be immediately closed, all data associated with it will be deleted (except records required by law for underage access incidents), and any funds deposited will be returned to the payment source following identity verification of the account holder.
If you are a parent or guardian and believe your child has submitted personal data to bigwin99, please contact our support team immediately. We will investigate and take appropriate action.
The bigwin99 Platform integrates services provided by the following categories of third party. Each third party processes data under its own privacy policy and is bound by contractual data processing agreements with bigwin99:
bigwin99 is not responsible for the privacy practices of third-party websites accessed via links that may appear in promotional communications or partner content. This Policy does not apply to any site or service operated by a third party.
bigwin99 may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or regulatory requirements. The current version will always be published on this page with an updated "Effective Date" at the top.
For material changes that significantly affect your rights or the way bigwin99 uses your data, we will notify registered players via email to their registered address or via an on-screen notification upon next login, providing a minimum of 14 days' advance notice before the revised Policy takes effect. For non-material clarifications and formatting updates, changes take effect upon publication without individual notice.
Continued use of the bigwin99 Platform after the effective date of any amended Policy constitutes acceptance of the revised terms. If you do not accept the revised Policy, you should cease using the Platform and may request account closure and data deletion as described in Section 10.
For any data privacy enquiry, rights request, or complaint regarding bigwin99's handling of your personal data, please contact our Data Privacy team through the following channels:
bigwin99 will acknowledge your enquiry within three (3) business days. We aim to fully resolve data privacy requests within thirty (30) calendar days. If resolution requires more time, we will communicate a revised timeline within that initial period.
If you are not satisfied with bigwin99's response to your privacy complaint, you have the right to escalate to the National Privacy Commission of the Philippines, the supervisory authority for the Data Privacy Act. Details of the NPC's complaint procedure are available through their official government website.
This Privacy Policy was last reviewed and updated in January 2026 and supersedes all prior versions. It should be read alongside bigwin99's Terms & Conditions and Responsible Gaming Policy, both of which are available on this site.
At bigwin99, privacy isn't a feature you have to enable — it's built into how we operate under Philippine law, PAGCOR regulation, and the Data Privacy Act. Your data is yours.
bigwin99 is strictly for Filipino residents 21 years and older. We are required by PAGCOR to verify your age. Your identity data is protected under this Policy and the Data Privacy Act.